Payment Policy

Last updated: 1 November 2026

In short

Payments for plans and credit top-ups are non-refundable except where required by law.
Check the amount, coin, network and plan before paying.
Included and bonus AI credit has no cash value and cannot be withdrawn.

1. All sales are final

ExosAI does not offer voluntary refunds for plans, top-ups, unused credit or unused plan time. Cancelling, stopping use or deleting your account does not create a refund entitlement. Plans remain active until their end date and do not renew automatically.

2. Effective date and legal rights

This policy applies to purchases made after this update was published on 31 October 2026. Rights attached to earlier purchases are unchanged. Nothing in this policy limits rights that cannot be waived under applicable law.

3. Payment problems

If a payment has not been credited correctly, contact support@exosai.tech with your payment ID and transaction hash. We can investigate payment errors. Never send passwords or API keys.

4. Terms

See the Terms of Service for the complete payment and account conditions.